The Hirer’s Guide to Customer Service
How to use skills-based recruitment to build your customer service dream team
Everything you need to hire for customer service
Build your customer service dream team
Hiring for customer serviceis no small task. Your customer service team is the frontline of your business, which means you need the right people in the right roles.Skills-based hiringis the best way to make this happen and in this Hirer’s Guide, we’ll show you exactly how.
From creating realistic job ads to using skills assessments, and Vervoe’s groundbreakingCustomer Service Simulator, this free resource will provide an easy-to-follow model to improve your hiring.
With a list of the tophardandsoftskills to look for, a sample skills-based job ad, direction on where to market open roles, and sample questions you can use in a skills assessment, you’ll have the tools you need to create thecustomer service teamof your dreams.
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