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Relationship Manager Skills Assessment

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Assessment Category

Sales

Relationship Manager Skills Assessment

Assessment Details
Author
Vervoe
Questions
9
Audio Text
Skills
3
Communication Negotiation Problem Solving
Use Assessment Template
Assessment Summary
客户关系经理负责管理the relationship between a business/company/firm, and its clients. They work to improve and build on existing relationships, and need to have strong analytical and communication skills, as well as a deep understanding of the product/service they are selling, and the markets and industry they sell in.This assessment contains 9 questions that test the candidate’s ability to negotiate to win or retain business, communicate effectively in different situations, and solve client and business problems.
Skills tested in this assessment
你可以了解候选人是否可以be relied upon to retain and manage existing client relationships, how much they know about the industry and how well they can adapt to individual client situations. You’ll get a sense of their personality and charisma in the video questions, and how they communicate and negotiate. You will be able to see how they/if they effectively problem solve to preserve important business relationships.
What to test with this assessment
The skills tested in this assessment for a Relationship Manager include their ability to navigate different client scenarios, and negotiate and problem solve. You will get a feel for their ability to effectively manage client relationships, and how they communicate with their clients and internally. Their answers will showcase their problem solving and analytical skills.

About the Relationship Manager Skills Assessment

Want to hire the best Relationship Manager to help your business? Use our expert Relationship Manager skills test to hire the best person and never make another bad hire.

The role of a Relationship Manager is essential in managing the professional relationships and communication between a company and its clients. They are a main point of contact between the business and its customers, and work to solve client issues to ensure all of their clients have a positive experience with the business.

This Relationship Manager test assesses whether job candidates have all of the necessary skills to problem solve and find sustainable and longterm solutions to client issues. This can include being able to negotiate with others in an effective manner, being able to communicate with all stakeholders, and have strong problem solving skills.

Candidates who perform well on this Relationship Manager skills assessment will have all the technical skills to solve any client issue or problem that may arise. They will also have the necessary soft skills to communicate with all colleagues and clients in an effective way.

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Relationship Manager Online Test Sample Questions

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Question Type

Question

Communication

Question Type: Audio

You have just pitched a solution to one of your existing clients. All seemed to be positive, but they have today expressed that due to some sudden business changes and uncertain budget movements, they can’t make any changes to their current setup and they want to hold off. Using audio what would be your response if you were on a call with the client.
Question Type

Question

Negotiation

Question Type: Text

You have been having issues getting onto one of your clients, and she has been non responsive to your emails for the past few weeks. Their contract is up for renewal and you are needing to get a renewal locked in ASAP. You receive the following email from her Hi Genevieve, I am willing to renew, but I will be looking for a 30% discount before I resign anything. Let me know Regards, Chris How do you respond?
Question Type

Question

Problem Solving

Question Type: Text

You have a very busy day ahead. You have 4 clients demanding full proposals by day end, one is a very large deal, and 3 of them are of moderate value, and your manager has also asked to try and squeeze in a meeting with you today. Realistically you can get 3 proposals done if you get stuck into it. Describe how you would juggle a dilemma like this, what would you prioritise and how would you communicate this to the parties without damaging any relationships?

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